Information you give us. When you place an order, create an account, join our email list, take our hair assessment, or contact us, we may collect your name, email address, phone number, billing and shipping address, and any details you include in your messages. Payment information is handled by our secure payment processors, and we do not store your full card details.

Information collected automatically. When you browse our site, we may collect your IP address, device and browser type, pages viewed, and how you interact with the site. We collect this through cookies and similar technologies.

We use your information to:

• Process and deliver your orders, and handle returns and refunds
• Manage your account and respond to your questions
• Send order updates and, if you've opted in, marketing emails about our products and offers
• Improve our website, products, and customer experience
• Prevent fraud and keep our site secure
• Meet our legal obligations

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.

We do not sell your personal information for money. We share it only with trusted partners who help us run our business, such as payment processors, shipping carriers, our ecommerce platform, email and analytics providers, and advertising partners. These partners may only use your information to provide services to us. We may also share information if required by law or to protect our rights.

You can unsubscribe from marketing emails at any time using the link at the bottom of any email. We may still send you messages about your orders or account.

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes.

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict how we use it. To make a request, contact us using the details below.

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies.

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

If you have questions about this Privacy Policy, please contact us at info@saijojo.com or through our Contact Us page.